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Customer Service Programmes

 

Below is a sample of the range of Service Sector programmes Marcus Bohn can deliver. For other business topics please see our A-Z of Training For Success.

All programmes are run In-Company, either as standard or tailored to your Company's specific requirements.

Please select from the following:

  A programme full of Ideas and Actions to create World Class Customer Service.
  A programme designed to develop the way delegates manage service calls to present a professional 'one face to the customer' and a 'customer first attitude', it will build delegate's knowledge and skills to enable them to fully develop into company ambassadors and enable them to move from giving 'good' customer service to 'great' customer service..
  This programme is designed to give you the techniques and skills to Wow your customer over the phone by developing common best practise standards to leave your customer feeling good.
  This programme will develop the way delegates communicate with internal and external customers helping them to work as one team and communicate more effectively, support each other and take responsibility. Resulting in a happier, more efficient workplace and creating a passion for the business.
  Inspiring the Service Engineer to realise his importance to the business and how to have a positive effect and deliver Quality Customer Service.
  Review key messages covered in Part 1 of the training and explore further opportunities to be an effective Ambassador in the field.
 
  How to manage and lead a service team. This programme will provide the skills to increase service standards and staff effectiveness.
  Review progress following the Field Service Management programme and build on material covered on Time Management, Delegation and Teamwork.
   
 

Sales / Management & Leadership / Customer Service / Business & Communication Skills / Motivation

 
 
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