Below is
a sample of the range of Service Sector programmes Marcus Bohn can deliver. For
other business topics please see our A-Z
of Training For Success.
All
programmes are run In-Company, either as standard or tailored
to your Company's specific requirements.
A
programme designed to develop the way delegates manage
service calls to present a professional 'one face to
the customer' and a 'customer first attitude', it will
build delegate's knowledge and skills to enable them
to fully develop into company ambassadors and enable
them to move from giving 'good' customer service to
'great' customer service..
This
programme is designed to give you the techniques and
skills to Wow your customer over the phone by developing
common best practise standards to leave your customer
feeling good.
This
programme will develop the way delegates communicate
with internal and external customers helping them to
work as one team and communicate more effectively, support
each other and take responsibility. Resulting in a happier,
more efficient workplace and creating a passion for
the business.
