- Develop
their interpersonal skills to adopt the right behavioural strategies for each
contact.
- Project
their personality over the telephone
- Structure
a sales call and develop a suitable script
- Develop
the sales conversation to a successful conclusion
- Set
sales objectives and control the call to meet them.
- Use
positive language to promote products and services and improve communication skills
- Use
effective questioning to develop the sale.
- Handle
objections to counteract competition, price and timing.
- Negotiate
and counter tricky negotiators.
- Build
customer relationships and explore opportunities to upsell and cross-sell.
Course
Overview This
course provides a practical and relevant approach to this increasingly important
business activity. Telephone Selling demands its own skills and expertise and
these are fully explored on this comprehensive and interactive programme. The
course focuses on providing delegates with telephone selling techniques and strategies
that are proven and will inspire those who are looking for new ways of achieving
success over the telephone.
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