- Recognise
your strengths as a communicator and identify areas
for self-development
- Understand
how effective communication is as much to do with
listening as with speaking
- Speak
in a language that your listener can understand
- Set
clear communication objectives and identify the
needs of different audiences
- Communicate
successfully with a wide range of people, either
face-to-face or over the telephone
- Recognise
the barriers to and the basics of good communication
- Handle
potentially difficult situations with confidence,
ensuring a successful outcome
- Become
aware of tone, pitch, speed and vocabulary
- Understand
why what someone avoids saying can be as important
as what they do say
- Listen
behind the words for true intention
- Listen
to what is being said, not hearing what we think
is being said
Course
Overview
This
module stresses the importance of communication
as a core skill, confident communication with
our customers and colleagues is essential for
a successful business.
Effective
communication with our clients has three key components:
speaking, listening and creating space for effective
communication to take place. All are important,
but none more so than effective listening where
you truly hear with accuracy. Learn how to ask
the right questions and listen to what your client
or colleague really says, rather then what you
think they said.
Communication
is at the core of any business. Until we master
communication skills we will never be able to deliver
the results that we expect and deserve. We may have
all the knowledge and skills that we need to do
the job but if we are unable to communicate them,
then nobody will ever know.
There
is a vital and basic cornerstone to all communication.
We can be a 'transmitter' or a 'receiver' but, like
old-fashioned two-way radios, we cannot do both
at the same time. This course is aimed at helping
delegates communicate more effectively with Customers
and Colleagues. It will look at the best methods
of Building Rapport and how to develop Effective
Business Relationships.
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