Successful Communication

• Recognise your strengths as a communicator and identify areas for self-development
• Understand how effective communication is as much to do with listening as with speaking
• Speak in a language that your listener can understand
• Set clear communication objectives and identify the needs of different audiences
• Communicate successfully with a wide range of people, either face-to-face or over the telephone
• Recognise the barriers to and the basics of good communication
• Handle potentially difficult situations with confidence, ensuring a successful outcome
• Become aware of tone, pitch, speed and vocabulary
• Understand why what someone avoids saying can be as important as what they do say
  
• Listen behind the words for true intention
• Listen to what is being said, not hearing what we think is being said
  

  Course Overview

  This module stresses the importance of communication as a core skill. Effective communication with our clients has three key components: speaking, listening and creating space for effective communication to take place. All are important, but none more so than effective listening where you truly hear with accuracy.

  Communication is at the core of any business. Until we master communication skills we will never be able to deliver the results that we expect and deserve. We may have all the knowledge and skills that we need to do the job but if we are unable to communicate them, then nobody will ever know.

  There is a vital and basic cornerstone to all communication. We can be a 'transmitter' or a 'receiver' but, like old-fashioned two-way radios, we cannot do both at the same time. This course is aimed at helping delegates Communicate more effectively with Customers and Colleagues. It will look at the best methods of Building Rapport and how to develop Effective Business Relationships.

Further Information:

• MBA Approach to In-Company Training
• Benefits to your Business
• After Training Support
• Our Clients
• Our Trainers