-
Understand the 'Team Support' role and identify
the attributes of a great team player
- Use
effective communication skills to agree the boundaries
of the role within your team
- Demonstrate
effective time management and methods for assessing
priorities
- Use
systems and procedures for managing workload and
keeping track of new tasks
- Demonstrate
negotiation skills and effectively handle conflicts
of interest
- Understand
and be able to communicate the roles and responsibilities
of team support
- Be
Assertive and deal with difficult people and situations
- Understand
the basic principles of Negotiation and to get to
Win/Win
- How
to deal with stress and pressure
- Use
organisational skills and manage projects
Course
Overview
A
two-day workshop (can also be run as 2 x one-day
workshops) designed for team co-ordinators, administrators
or receptionists to understand their role more fully
and master the key skills of time management, customer
communication skills for the internal and external
customers, building rapport and trust, effective
note taking, professional telephone techniques,
assertiveness in dealing with difficult people and
situations, basic negotiation skills, coping with
pressure and organisational skills.
| 
