UK Based Global Training Provider - Bespoke In-House Training in the UK, Europe & Worldwide

Established 1976 - Over 40 Years in Business

Tel: 01992 633882

Customer Service Training Course: 'From Good to Great' Customer Service

Develop the way delegates manage telephone calls to present a professional 'one face to the customer' and a 'customer first attitude'


Course Overview

This Customer Service course is designed to develop the way delegates manage telephone calls to present a professional 'one face to the customer' and a 'customer first attitude'. The course will relate great customer service to the achievement of your business objectives and goals. It will build delegate's knowledge and improve skills to enable them to fully develop into company ambassadors and enable them to move from giving 'good' customer service to 'great' customer service.

The aim of the course is to ensure that delegates acquire and develop the necessary skills, knowledge, techniques and motivations to provide professional, consistent and great customer service to their customers.

Role-plays and exercises are used throughout to enable delegates to practice their new skills.


Course Content
  • Recognise the value of professional customer service to themselves, their team and their company.
  • Understand and manage customers more effectively.
  • Understand their role in promoting the success and the growth of the business.
  • Have developed key communication skills which will assist them in dealing with a broad range of customers both internally and externally.
  • Handle potentially difficult situations with greater assertiveness and confidence to ensure successful outcomes.
  • Understand what ownership means to their jobs and better appreciate how, by taking ownership; they can benefit the customer, the business and themselves.



"The workshop really enabled me to appreciate great customer service and was full of lots of useful information, which I can use daily to improve my customer interaction."

"It will help me think more as to how I can impact internal customers on a daily basis, to put the skills learned in to my job and help build better relationships."


Further Courses to Consider


Who would benefit from this course

  • Anyone who is in a customer facing role, face-to-face or on the telephone
  • Anyone new to a customer care role
  • Experienced staff in a customer contact role who wish to enhance their existing skills


Course Duration

This workshop is run in-house in 1 day, for up to 14 delegates and depth of course content agreed. We can also take a detailed brief of your needs and develop a workshop to meet your specific objectives.

All our In-Company training programmes offer a flexible approach and can be tailored to incorporate your Company's terminology, culture and products using roleplays, case studies and exercises designed to reflect your business and training needs.

All course materials are supplied.



To be run in-house either at your premises or venue of your choice.
Click here for details of a Free Venue Finding Service.


For further details please contact us by
email or call us on 01992 633882.

If you would like to be called back, please complete the contact form:



Training Courses

Tel: +44 (0) 1992 633882

© 2018 Marcus Bohn Associates Ltd | All Rights Reserved | GDPR Policy | Site Map