- Recognise
the value of professional customer service to themselves,
their team and their company.
- Clarify
key customer service objectives, responsibilities
and priorities. Understand
and manage customers more effectively.
- Understand
their role in promoting the success and the growth
of the business.
- Have
developed key communication skills which will assist
them in dealing with a broad range of customers.
- Handle
potentially difficult situations with greater assertiveness
and confidence to ensure successful outcomes.
- Understand
what ownership means to their jobs and better appreciate
how, by taking ownership; they can benefit the customer,
the business and themselves.
- Have
developed a personal action plan to apply points
from the course to normal work situations. This
will improve skills with both internal and external
customers.
Course
Overview
This
course is designed to develop the way delegates
manage service calls to present a professional 'one
face to the customer' and a 'customer first attitude'.
The course will also relate great customer service
to the achievement of your business objectives and
goals. It will build delegate's knowledge and skills
to enable them to fully develop into company ambassadors
and enable them to move from giving 'good' customer
service to 'great' customer service.
The
aim of the course is to ensure that delegates acquire
and develop the necessary skills, knowledge, techniques
and motivations to provide professional, consistent
and great customer service to their customers.
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