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Field Service Management - Review Session

Review progress since Field Service Management Part 1 course and build on material covered
In-Company Training Programme

 
 
  • All managers of field and depot-based service engineers and service functions who have attended the Field Service Management Part 1 course.
  • All service managers with responsibility for increasing customer service standards and the productivity of their departments who have attended the Field Service Management course.
 
 
  • Develop service so that it contributes to business success.
  • Lead and motivate a team of field support staff.
  • Maximise the competitive advantage had by superior service.
  • Prioritise tasks and set challenging team objectives.
  • Measure performance and activities against standards of excellence.
  • Contribute to recruitment and selection.
  • Develop and apply a personal Action Plan.

    Course Overview

    The purpose of this session is to review progress since the Field Service Management workshop. It will provide an opportunity to review Personal Action Plans made during the June training and build on material covered on Time Management, Delegation and Teamwork.

    By the end of the session participants will have reviewed progress with their Personal Action Plans made in Field Service Management Part 1, revisited the material covered on Time Management and opportunities for delegation and coaching, developed further ideas on teamwork and teamworking an Action Plan to apply back at work.

 
 

Duration:
This In-Company programme can be run over 1 or 2 days depending on the number of delegates and content required.

Venue:
 To be run either at your premises or a venue of your choice.
Click here for details of a Free Venue Finding Service.

For further details please contact us by email or call us on 01992 633882

All our In-Company training programmes can be tailored to incorporate your Company's terminology, culture and products using roleplays, case studies and exercises designed to reflect your business and training needs. All course materials are supplied.

 
 
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Further Information:

 
 
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