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Established 1976 - Over 40 Years in Business

Tel: 01992 633882

Management & Leadership Skills: Field Service Management - Review Session

Review progress since Field Service Management Part 1 course and build on material covered


Course Overview

The purpose of this session is to review progress since the Field Service Management workshop. It will provide an opportunity to review Personal Action Plans made during the June training and build on material covered on Time Management, Delegation and Teamwork.

By the end of the session participants will have reviewed progress with their Personal Action Plans made in Field Service Management Part 1, revisited the material covered on Time Management and opportunities for delegation and coaching, developed further ideas on teamwork and teamworking an Action Plan to apply back at work.

Role-plays and exercises are used throughout to enable delegates to practice their new skills.


Course Content
  • Develop service so that it contributes to business success.
  • Lead and motivate a team of field support staff.
  • Maximise the competitive advantage had by superior service.
  • Prioritise tasks and set challenging team objectives.
  • Measure performance and activities against standards of excellence.
  • Contribute to recruitment and selection.
  • Develop and apply a personal Action Plan.


Further Courses to Consider


Who would benefit from this course

  • All managers of field and depot-based service engineers and service functions who have attended the Field Service Management Part 1 course
  • All service managers with responsibility for increasing customer service standards and the productivity of their departments who have attended the Field Service Management course


Course Duration

This workshop is run in-house over 1 or 2 days, subject to the number of delegates and depth of course content agreed. We can also take a detailed brief of your needs and develop a programme to meet your specific objectives.

All our In-Company training programmes offer a flexible approach and can be tailored to incorporate your Company's terminology, culture and products using roleplays, case studies and exercises designed to reflect your business and training needs.

All course materials are supplied.



To be run in-house either at your premises or venue of your choice.
Click here for details of a Free Venue Finding Service.


For further details please contact us by
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