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Business & Communication Skills Programmes

Below is a sample of the range of Business and Communication Skills programmes Marcus Bohn can deliver, including Customer Care, Presentations Skills, Marketing and Finance skills. For other business topics please see our A-Z of Training For Success.

All programmes are run In-Company, either as standard or tailored to your Company's specific requirements.

Please select from the following.

	The Principles & Practice of Customer Care
	A programme full of Ideas and Actions to create World Class Customer Service.
	'From Good to Great' Customer Service - NEW
	A programme designed to develop the way delegates manage service calls to present a professional 'one face to the customer' and a 'customer first attitude', it will build delegate's knowledge and skills to enable them to fully develop into company ambassadors and enable them to move from giving 'good' customer service to 'great' customer service..
	How to 'Wow' the Customer Over the Phone - NEW
	This programme is designed to give you the techniques and skills to Wow your customer over the phone by developing common best practise standards to leave your customer feeling good.
	A Passion for our Business, a Passion for Customer Service
	This programme will develop the way delegates communicate with internal and external customers helping them to work as one team and communicate more effectively, support each other and take responsibility. Resulting in a happier, more efficient workplace and creating a passion for the business.
	Successful Communication
	A Workshop to explore the keys to effective communication with a wide range of people: colleagues, customers, suppliers and 'significant others'.
	Effective Business Writing
	Written communications play a significant part in the reputation that precedes your company, so it is paramount that we make the right impression with them.
	Managing Your Projects
	Managing your project can often be like a juggling act. Projects need to run to budget, be delivered on time and achieve their objectives in order to be successful and people issues need to be addressed.
	Personal Performance
	A highly focused programme where you will discover how to manage and interact with people at all levels.
	Business Presentation Skills
	Have confidence in your presentation. A programme that will give you the skills to leave your audience informed and impressed.
	Create Your Impact
	Advanced body language and voice training for powerful presence, gravitas and personal impact in everyday business. This can be run as an in-house training programme or as a fully interactive speech at your conference.
	Introduction To Marketing
	A range of marketing skills. Learn how to market your business and products.
	Running Effective Meetings
	How to plan and run a meeting. Generate new ideas and create team spirit in all your meetings.
	Finance for Non-Financial Managers
	Understanding your business' finance. Learn how a business makes money and the fundamentals of finance.
	Interpersonal Skills For Business Success
	Effective 'people' skills are crucial in all successful businesses. This workshop for managers will coach participants to become more effective in their interactions with people at all levels.
	Change Management
	How to get through a major change in your Company structure keeping staff at all levels motivated by involving the right people and communicating the changes appropriately.
	Time Management
	Time is a precious resource which is easy to misuse. Better time management leads to improved productivity and greater job satisfaction. This workshop covers straightforward and practical steps to utilise time more effectively.
	Stress Management
	Managing pressure at work has become an issue for us all. We all need pressure in order to perform well, but an excess of pressure for a long period will lead to stress and all the issues associated with stress.
	"Mission Accomplished! Richard Newman of Marcus Bohn Associates ran a 2-hour 'Create Your Impact' Body Language session at our Global Sales Conference in Portugal. Not only was the content highly entertaining, but it was spot on, crossing the ocean well to both American and European delegates which included from Sales level to Vice Presidents of our Organisation. From the short pre-briefing given, I was extremely impressed with Richard's immediate understanding of our business and utilisation of analogies, which proved his understanding of our business and our world, rather than using safe 'own experience' analogies that many trainers use. The session was fun, interactive and a very good 2 hours. We would certainly recommend and use Marcus Bohn Associates and Richard again - thank you!" Sheldon Kenton, VP, Managing Director CIEB, CIGNA International

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