In business the customer should always come first as they are the people who are buying your product and essentially putting money in your pocket. In business, without your customers you have nothing. So it is very important to discover the importance of good customer care and how personal actions effect customer satisfaction, and you can achieve this by practising a good customer services training course with Marcus Bohn Associates.
You and your staff will learn how to create an environment where customer care is a priority so you can deliver a service that has a positive impact on the customer. In this environment you will feel comfortable, able to remain calm and confident when dealing with difficult issues. Building customer relationships through exploring all opportunities will help to return customer loyalty, enabling the customer to feel they are understood and their needs met. Over all communication is the key feature through all aspects of customer service training.
If you would like to find out more about our customer services training courses you should contact our team by telephone or email and we will be able to assist you with all your requirements. All of our training programmes are available to be tailored to meet your requirements; by this we mean every programme is bespoke to suit your particular needs.
Labels: Customer Service Training Courses
Marcus Bohn Associates have developed a range of marketing skills that will teach you how to market your business and products with skill and verve.
Who will benefit for a marketing training course? Anyone who wants to improve their marketing skills, or a newly appointed product, brand managers, assistants or specialists. This course will also suit more experienced product managers the wish to refresh their over all thinking and further develop skills in key performance areas.
This specialist marketing training courses will show you how to identify what they need, to do their job properly and effectively by developing the best strategy for their product or business. Maximising customer appeal and gaining the competitive advantage are effective marketing traits taught here. This marketing training course will show you how to effectively co ordinate all the marketing tools at your disposal and how to build a sound product or brand plan.
Modern marketing is a complex multi faceted activity where it can be difficult to see the wood for the trees. This programme provides an overview of what marketing involves and how it works. It cuts through the jargon and buzz words to provide a complete and common sense appreciation of how you and your organisation can improve your marketing skills and performance with the right approach. As a foundation programme, this programme provides some powerful tools to help you fully understand your marketing situation and how it is changing. It then goes on to outline how this can be translated into effective decisions in every part of your offering and covers how required marketing actions can be planned and effectively implemented.
Areas covered in this marketing training programme are product marketing and category management. We will cover an introduction to marketing, business to business marketing and market research.
This In Company marketing training programme can be run over one or two days depending on delegates and content required. Like with all of our training programmes we can come to you or we can organise a suitable venue for the duration.
Contact out team for more information on our marketing training programmes by telephone or email.
Labels: marketing, training
Business presentation skills are key to any successful business. Learning to make your work to your ultimate advantage is the best way to create the perfect image and will really impress people. This is a proven programme for taking the fear out of presentations and empowering you with the skills to deliver your message with confidence and impact.
If you are a manager or sales person, who makes presentations in your job, but lack some confidence in delivering presentations and feel that sometimes the weight is taken out of what you are trying to deliver, this course can help. Also, this presentation skills training course is for people looking for a cutting edge and a competitive advantage.
This course will show you how to ensure that the content of your presentation is interesting and relevant, and well structured so it runs smoothly throughout. We will help you to deal with nerves and stage fright, allowing you to communicate with conviction and effect, incorporating the proper use of props and visual aids.
Sometimes you will have a difficult audience and situations which could cause the collapse of your presentation but don't worry we have a whole section dedicated to this area. A sales presentation or demonstration must prove that the product or service we are recommending fulfills the customer's needs better than any alternative solution. Ideally, all presentations should be designed around a summary of the wants, needs and concerns of the customer. They should highlight the advantages and minimise the perceived disadvantages. Presentations are usually competitive, and they deal with comparisons. This program gives delegates 'on their feet' experience and practice to gain confidence and understanding of the effects of structure, body language, tone and content to make their presentations successful, whatever level and audience they are presenting to.
This presentation skills training course can be run over one or two days depending on the number of delegates and content required. We can come to you, at your place of business or, if you prefer we can help you to find an alternative suitable venue. You can go to our Free Venue Finding Service section on our website.
For further information on our business presentation skills training courses you can contact us direct and one of our team will be able to advise you on the best course of action.
Labels: Presentation Skills Training
Sales training covers many different areas from management of accounts to closing deals. At Marcus Bohn Associates we have developed the ultimate sales training courses for all business types in the UK. Marcus Bohn Associates can deliver In Company training in all aspects of sales from introduction level to selling at board level. We can also run programmes on specific topics including Negotiation, Closing or Communication skills.
To start a sales interview should be an exercise in two way communication. Sales people should not try to sell the benefits of their products until they have fully explored the needs of the prospective customer. This is the keystone of Partnership Selling in which the salesperson and their customer focus on mutual needs and the sales person is perceived as a problem solver. This is incorporated into many sales programmes or run as a refresher to those who follow their own structure with little success.
The first aim of this programme is to show delegates how a structured approach to each sale can bring success more often. Each stage of the selling process is covered in a logical sequence. A key approach is to develop a sense of ownership. Each sales person should feel that their territory is their own company and that everything that goes on in that territory is their responsibility. The programme could also be entitled Persuasive Selling Skills.
Those who will benefit form a sales training course are all experienced sales professionals and those who want to improve their negotiation skills. Also, sales managers striving to lead from the front and delegates who have attended the Principles and Practices of selling programme. You will learn how to use consultative selling to your benefit, invoking Marcus Bohn's consultative model for managing sales interactions. The course will show you how to size up different customers and adapt accordingly whilst always raising the customers need for your product. We will show you how to construct powerful benefit statements that sell your product and finally, understanding the difference between selling and negotiation.
Labels: closing skills, sales courses, sales training
Marcus Bohn Associates have over 29 years of experience and constructive client feedback has enabled us to evolve and develop, just like our programmes. Enthusiasm, motivation, understanding, interacting these are the cornerstones that mark the MBA way of training.
The new skills and motivating messages are delivered in a fun, dynamic environment. This makes knowledge retention infinitely better and is one of the reasons that our success leads to your success.
This is our new blog section where we will be talking about the management training courses and sales training we provide and about various other happenings here at Marcus Bohn. We are going to keep it informal and brief and we are open to suggestions on what will appear, so mail us with your comments. We hope you enjoy the website and we look forward to hearing from you.
Some key areas:
Account Management Training
Communication Skills Training
Customer Service Training
Management Training Courses
Negotiation Skills Training
Sales Training Courses
Labels: leadership skills, management courses, management training
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